Allan Dermot (@allandermot) | GuestCountry Author Profile

Allan Dermot

@allandermot

Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers.

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Customer Experience Software and the Voice of the Customer: A New Era for Contact‑Center Quality Assurance

In today’s hyper‑connected world, the moment a customer hangs up or closes a chat window, the experience they just had lingers in their mind—and...

Quality Management Tool for Call Centers: Real‑Time Monitoring & QA Best Practices

In today’s hyper‑connected world, customers expect swift, accurate, and personalized service every time they dial in. For call centers, delivering...